Support

GENERAL FAQ

How can I tune-in?
You can visit our tune-in page which has all of our listening options, including links for iTunes, Windows Media or your favorite MP3 player.  You can also download our mobile apps to listen on the go?
 
Why do you play commercials?
In order to continue to bring you a great listening experience, we need to play commercials to cover our expenses.  Nexus Radio pays a variety of fees
including royalty payments to the artists, streaming bandwidth as well as music services.   To skip the commercials, you may sign-up for our Nexus Nation
service, by visiting http://nation.nexusradio.fm
 
I love the music you play, can I download it?
Most of the music we play can be purchased and downloaded on iTunes or Amazon.   We do not allow or promote downloads from our streams and hope you will support the artist we play. Some tracks are harder to find, please feel free to reach out to our staff and we'll help you locate the tracks you love.
 
I love this DJ Mix, how do I contact the DJ?
You may visit our programming page for more information on our OnAir & Mixshow DJs.
 
I love this station, how do I support you?
Well first, Thank you.  The best option for your support is to subscribe to our Nexus Nation service or purchase an item from our Merch store.
 
Which audio formats and bitrates do you stream?
We stream at high quality MP3 and AAC+ streams.
 
Where are you located?
We are located and broadcast live from Chicago.  Our studio and streaming servers are all located in the Chicago area.
 
Are you a live station?
Yes, Nexus Radio streams lives, 24/7 from our studio and broadcast servers just like a FM station.
 
Do you have a mobile app?
Yes we do.  We have an app for Android, Apple and Amazon devices.   We also have a desktop player.  You can learn more about our apps by visiting
 
I’m having a problem, who can I contact?
We’ll be happy to help, please feel free to open a support ticket by clicking the above black button.
 
I would like to submit a mix or track, where can I do
that?
Before you submit your track or mix, we kindly ask you to enjoy our station.  Listen to see if your style matches, then feel free to submit your request by
 
How do I contact one of your staff members?
Simply, visit our online webform and select their name from the drop down menu.
 

WEBSTORE FAQ

Which payment options do you accept?
We accept all major credit cards and Paypal.  Your payment option will be vary, depending on the third-party service you have selected to process your payment?
 
Who processes my payment?
Nexus Radio uses third-party companies such as Paypal and Stripe to process your monthly fee. 
 
Is the connection secure when paying for VIP?
Yes, your information is secure from our servers and the payment processer. 
 
Do you store my credit card information?
Your credit card information is not stored by Nexus Radio.   Our third-party services store your information on their secure servers.

NEXUS NATION FAQ

What is Nexus Nation (Formally Nexus VIP)?
Nexus Nation is our commercial free service, which offers Nexus Radio, Nexus Pop and Nexus Latin with the ability to listen commercial free.
 
Is there a fee for Nexus Nation?
Yes, we offer monthly and semi-annual packages.  Our monthly fee is $2.99 and our semi-annual fee is $14.95.   Both of these plans automatically renew at the end of the billing cycle.  We also offer a non-recurring plan for $19.95 for six-months as well as gift packages.
 
Can I sign-up on my mobile phone?
Were sorry, at this time we can only allow sign-ups from a computer, you may however access your services on your mobile device.
 
Listening to Nexus Nation?
How do I listen on the website?
You can listen using our CloudPlayer, mobile app, your favorite MP3 Player and even our Desktop Application. 
 
How do I listen using an external player?
Yes, we support any external player that supports MP3 Live streams.  Just locate you’re the URL for your station, enter it and then enter your user name and
password?
 
How do a listen on my mobile device?
You can download the Nexus Radio app, which offers the ability to login and listen to our VIP service.  
 
Which audio formats and bitrates is the VIP?
We stream at high quality MP3 and AAC+ streams.
 

NEXUS NATION BILLING FAQ

Which payment options do you accept?
We accept all major credit cards and Paypal.  Your payment option will be vary, depending on the third-party service you have selected to process your payment?
 
Who processes my payment?
Nexus Radio uses third-party companies such as Paypal and Stripe to process your monthly fee.
 
Is the connection secure when paying for Nexus Nation?
Yes, your information is secure from our servers and the payment processor. 
 
Do you store my credit card information?
Your credit card information is not stored by Nexus Radio.   Our third-party services store your information on their secure servers.
 
How am I billed?
You will be billed according to the plan you have chosen.  Most of our plans are recurring and will charge automatically unless cancelled.
 
Which company will bill me?
We use a third-party service called, The Pure Mix that handles our billing and tech support issues for the VIP Service.  You will notice this companies name on your credit card or Paypal billing.
 
What is your cancellation policy?
We offer a no-hassle cancellation policy. 
 
How do I cancel my Nexus Nation Service?
Simply login your account, select your plan and hit cancel.  We encourage you to cancel your plan at least 24-hours prior to your renewal.
 
Is there a refund policy?
Were sorry, we do not offer refunds, but please contact and were try to make things right.